We’re a small but mighty U.S.-based team, and we do our best to respond to every support request as quickly as possible. You can generally expect to hear back from the team within two to three business days. It can take about 7 business days to review and approve pending volunteer opportunities.
Response times may also vary depending on how many users are active on Taproot Plus and the type of request submitted. During U.S. holidays or periods of high activity, responses may take a little longer—but rest assured, we read every message and will get back to you as soon as we can.
Thank you for your patience and understanding!